What is the refund/return policy for textbooks?
For refund/return policies, please refer to the “Terms and Conditions” policy.
I ordered a physical product through the online bookstore. How do I track my shipment?
Please email customer support at info@schoolofregeeks.com if you have questions regarding order shipment. Customer support is available from 9 am to 6 pm ET.
Does my enrollment expire after a certain period of time?
Yes, most online courses will expire 6 months from the date of purchase. Some states might have different enrollment regulations. Please refer to your enrollment confirmation email or contact your school to verify course availability and any other enrollment-related questions such as course extension.
What do I do when I am done with a course?
While still logged in to your course, please refer to the “Course Completion Instructions” for specific details. “Course Completion Instructions” are located on the right side of your course homepage.
Must I complete the online course in one sitting, or can I log out and come back to it later?
Yes, you are able to log out of the online course and come back to it later if applicable in your jurisdiction. Please note that typically, you will need to complete online final exams (if applicable in your jurisdiction) in one sitting, however.
Once I register for an online course, can I start it immediately?
Yes. The online enrollment process includes credit card verification. In less than a minute, you are approved to start your desired online course(s). You will receive an email confirmation for your records, and you may begin the course immediately following registration or at any time you choose.
What are the system requirements? Can I take online courses from different computers?
Please refer to the system requirements to ensure the computer you are using is compatible. System requirements are available in the “Contact Us” section in the navigation menu on the left. You may take online courses from different computers if the computer you are using is compatible.
Is my credit card transaction/sale secure?
Yes. Secure Socket Layer (SSL), with the highest level of encryption available, is used to encrypt all of your personal information, including credit card number, name, address, and social security number, so that this information cannot be read as it is transmitted online. For all pages through which personal information is transmitted, SSL is used.
I forgot my username and password information. How do I retrieve it?
To obtain your login information, please click here to visit our Account Recovery page. You will need to enter your email or username to receive a code, sent to your email, to create a new password.
How do I create/edit my account?
To edit your profile, simply log in and click on the “myAccount” button in the navigation menu on the left.
How do I get assistance with the course content? How do I report a content error?
For assistance with course content, or to report any content errors, please contact your school. Your school’s contact information is found under the Contact Us section on the left hand menu.
When should I contact my school?
Please contact your school administrator if you have questions about the following items:
| Course contentCertificatesReporting to the stateCourse expiration | Course extensionsObtaining CE creditRefund policyExam Resets |
The contact information for your school is located to the right on this page and in the “Contact Us” section in the navigation menu on the left.